Repairs and Adjustments

Jewelry--especially bracelets--has to survive a fair number of bumps and bangs. Earrings can snag in your hair, and necklaces get hung up on all sorts of things.  

With this in mind, I try to make my pieces as sturdy as possible, but sometimes a piece will break with use or even come apart in the mail (This has only happened once, so far). 

And sometimes--again, especially with bracelets--the length isn't quite right. I've had one or two women send bracelets back for adjustments in length, and that's fine. 

My 'No-Fault' Repair and Adjustment Policy

If a piece of jewelry you've bought from Charmed Bracelets needs to be repaired, regardless of how it was damaged, just e-mail me to let me know and then mail the piece back to me. I will repair it without charge. Please do send jewelry insured, just in case the Post Office loses it. (This hasn't happened yet, knock wood.)

The only thing I can't do for free is replace a sterling silver charm, vintage or not. So if your jewelry breaks, please keep tight hold of all the components and mail them back to me. With vintage charms, I may or may not be able to find a similar charm, but of course I will try.

Also, if you've bought a piece of jewelry and the length isn't quite right, e-mail me and explain what needs to be done, and then mail the piece back to me. I cheerfully make adjustments. 

This business is very personal to me, and I want the women who wear my jewelry to be happy with it, so please let me know of any problems. 

--Jeanne

 

Comments

[Cheryl]

Jeanne really does mean what she says. She adjusted my bracelet for me and it took the fit from a good fit to a perfect fit!